Returns, Exchanges & Refunds

We hope you love your purchase. If something is not right, let us help.

Request a return within 7 days

Contact us within 7 calendar days of delivery to request a return or size exchange for an eligible item. For a change of mind or fit, the item must be unused, unwashed, unaltered and in its original condition, with tags, accessories and packaging included. Trying on a garment carefully indoors is fine.

Jewellery and special items

For hygiene reasons, pierced earrings and pierced-jewellery sets are not eligible for change-of-mind returns. Personalised or made-to-order items are also excluded from change-of-mind returns when this is clearly disclosed before purchase. These exclusions do not apply to an item that is defective, damaged, incorrect or materially different from its description.

How to arrange a return

1. Call or WhatsApp us with your order number, the item and the reason for your request. Include photographs if they help explain the issue.
2. Our team will confirm eligibility and give you the return address and collection or self-shipping instructions. Please wait for these details before sending anything.
3. Pack the item securely with all included pieces. Keep your courier receipt until your request is resolved.

Who pays for return shipping?

For an incorrect, defective or transit-damaged item, we cover the reasonable return shipping cost through an arranged pickup or an agreed reimbursement. For a change of mind or size exchange, the customer pays the actual return shipping cost and, for an exchange, the replacement delivery cost. We will explain these charges before you agree. We do not charge a restocking fee.

Exchanges and refunds

Exchanges depend on stock availability. If the requested replacement is unavailable, we will discuss an eligible refund or another item with you; store credit will not be imposed instead of a refund you are entitled to receive.

We normally inspect returned items within 3 business days of receipt and explain the outcome. Approved refunds are processed within 5–7 business days. Your bank or payment provider may need additional time to show the credit.

Prepaid refunds normally go to the original payment method. For Cash on Delivery, we will securely confirm a bank account or UPI address for the refund. We never ask for an OTP, PIN or payment to release a refund. Any non-refundable original delivery charge for a change-of-mind return will be explained; where the error is ours, applicable delivery charges are refunded too.

Cancellations and genuine product issues

Contact us as soon as possible to cancel before dispatch. If already dispatched, we will explain the available return options. The 7-day change-of-mind window does not remove your statutory remedies for defective, incorrect or misdescribed goods. Report such issues promptly so we can assist.

Let’s talk

Call +91 99813 59821 or message us on WhatsApp. Our address is Sahajanand Sky, Gandhinagar, Gujarat, 382016, India. Please contact us before sending a return parcel.